Absolutely the smoothest transaction I have ever experienced procuring an automobile. The lease I was offered on my new G37x was the lowest by far of 4 dealerships nearest me (I'm talking at least $90/mo better). They went out of their way to get my car in the colors and options I wanted. When it came time to actually pick up the car, I was shocked to find that not only did they honor their original quote, but threw in additional options on the car and absorbed the PaDOT charges; no Doc fees or other BS. John Umberger, my sale person was fabulous, even going so far as to drive my old car back to my home with me leading. I should mention that I have had 3 INFINITI'S serviced at Willow Grove and found their service to be outstanding as well. They are the best.
-Allan Gladsden
Well, that was actually a really pleasant experience! I really didn't think I'd come out of any car dealership without a long, hard-fought battle, haggling, stare-downs, compromises etc ... I was already mentally prepared that in order to get what we wanted, for the price we wanted, it was going to take some work. So, I went into Faulkner INFINITI of Willow Grove with my guard up. Well, I left Faulkner INFINITI of Willow Grove a few hours later with a 2014 QX60, fully loaded to the brim, for the price I wanted and completely delighted with the service. My sales representative was Mr. Chris Banner. He was never pushy, always attentive and respectful. I purchased the vehicle in large part due to the way and manner in which Chris Banner worked with me. It gets better. Unfortunately, due to the high volume before X-Mas, my particular QX60 was not ready in time to bring it home that day. So, Chris and team pulled a brand new white, fully loaded QX60 right off the show room floor, with the red bow still on it, and gave me that as a loaner for the weekend until my QX60 was ready. My wife was at home and had no idea I had purchased the vehicle. This was to be her vehicle for the kids and family duty, while I keep my smaller sedan. I wanted it to be a surprise for her. Hats off to Chris and team for arranging and planning around the surprise. When I showed up with my wife a few days later (she thought we were just returning the loaner) Chris and team had my black-on-black QX60 detailed, shining and wrapped with a bow, sitting in the middle of the show room floor. It was executed perfectly and my wife was delighted. Thanks again. You've exceeded my expectations.
-Tony DiMarzio
I recently purchased a QX60 from Faulkner INFINITI of Willow Grove. From my initial interest on-line to my purchase visit with Matt Petro, I experienced exceptional customer service. During multiple interactions, I was impressed with Matt's professionalism, knowledge, integrity, and prompt response. Ultimately, the customer service that I received as well as Matt's knowledge regarding the QX60 and competing vehicles differentiated INFINITI and the QX60 from other dealers and models. I also had a great experience in Finance with Greg. I would definitely recommend Faulkner INFINITI of Willow Grove to friends and family!
-Amy Hampton
Go see Frank Santoro. This is the second car in less than 2 years(16 months) that I have leased from Frank Santoro. He is a true professional from start to finish. There is no pressure and he is strait forward and does not waste my time and all of these things are extremely important to me. He is always a gentleman even though I can be tough to deal with at times (I can admit it :). There is no question when this lease is up that I will be back to see Frank. Kevin is also a please to deal with while I am sure he cringes when he sees me due to my negotiating he has always been a very nice and respectful person to deal with and a true professional. These two gentleman are why I continue to do business with WG. I have had many new cars over the years (I like to lease for short terms) and I can not recall any other dealer being such a nice place to do business.
-Bill Klein
I bought just bought our 4th INFINITI from Faulkner INFINITI of Willow Grove, this one for my wife. Every time I deal with John Emberger and Kevin Niklauski they treat me very fairly right from the start, I dont have to beat them up on the price, because the price is great right out of the gate!
-Jeff Silva
Excellent service, great people to work with and always get the best price around.
-Alik Jacobson